Update date: 4.04.2022

Accessibility arrangements
Top Parts makes every effort and invests many resources in order to provide all its customers with an equal, respectable, accessible and professional service. In accordance with the Law of Equal Rights for Persons with Disabilities, 1998 - 1998 and the regulations established pursuant to it, many efforts and resources are invested in making the necessary accessibility adjustments that will result in a person with a disability being able to receive the services provided to all customers, independently and equally.
Website accessibility
An accessible website is a website that allows people with disabilities and older people to surf with the same level of efficiency and enjoyment as all other surfers, about 20 to 25 percent of the population encounter difficulties using the Internet and may benefit from more accessible Internet content, according to a study conducted in 2003 by the Microsoft company .
Top Parts believes in and works for equal opportunities in the Internet space for people with various disabilities and people who use assistive technology to use a computer.
Information about website accessibility
• This website meets the requirements of the regulations on equal rights for people with disabilities (service accessibility adjustments), 2013.
• The accessibility adjustments were made according to the recommendations of the Israeli standard (TI 5568) for content accessibility on the Internet at level AA and the international WCAG2.0 document.
• The tests were tested for the highest compatibility for the browsers; Chrome, Firefox and Explorer 9 or higher.
• The site provides a semantic structure for assistive technologies and support for the accepted usage pattern for operating with a keyboard using the arrow keys, Enter and Esc to exit menus and windows.
• Optimized for display in common browsers and for use on the cell phone.
• In order to get the best browsing experience with screen reader software, we recommend using the latest NVDA software.
The accessibility of this website was carried out by the website accessibility company "Gishish Baklik"
• The website meets the requirements of the regulations on equal rights for people with disabilities (service accessibility adjustments), 2013.
• The accessibility adjustments were made according to the recommendations of the Israeli standard (TI 5568) for content accessibility on the Internet at the AA level and the international WCAG2.0 document.
• The site provides a semantic structure for assistive technologies and support for the accepted usage pattern for operating with a keyboard using the arrow keys, Enter and Esc to exit menus and windows.
• To get the best browsing experience with screen reader software, we recommend using the latest NVDA software.
How does accessibility work on the website?
An accessibility menu is posted on the website. Clicking on the menu allows opening the accessibility buttons. After selecting a topic in the menu, wait for the page to load.
The software works in the popular browsers: Chrome, Firefox, Safari, Opera. Browsing in accessibility mode is recommended in the Chrome browser.
Accessibility options in the menu:
• Adjustment for keyboard navigation - providing the option of keyboard navigation
• Adaptation to a screen reader - adaptation of the site for assistive technologies such as NVDA, JAWS
• Blocking the flashes - stopping moving elements and blocking the flashes
• Increasing the website font to 4 different sizes
• Contrast adjustments - changing the contrast of the website's colors
• Adaptation of the site for color blind people
• Changing the font to make it more readable
• Increasing the cursor and changing its color to black or white
• Increasing the display to about 200%
• Highlighting links on the site
• Highlighting titles on the site
• Showing an alternative description for the images
• Accessibility statement
• Sending accessibility feedback

Also, this site uses a component of the Edoric company that allows accessibility in accordance with these regulations.

Ways of applying for requests and suggestions for improvement regarding accessibility
It should be noted that we continue our efforts to improve the company's accessibility as part of our commitment to allow the entire population, including people with disabilities, to receive the most accessible service. If you encounter a problem or a malfunction regarding accessibility, we would appreciate it if you would inform us of this and we will make every effort to find a suitable solution for you and handle the malfunction as soon as possible.

Shipping policy
TopParts offers several delivery options.
Delivery options are displayed automatically depending on the selected product and based on its physical properties such as weight and size.

Pickup is available for all goods from Ashkelon.
Body parts and headlights from Tel Aviv Shoham and Ashkelon.
Batteries - Ashkelon and Rishon LeZion
ATTENTION! Pickup is available only after paying for the goods on the site and receiving a message that the order is ready.
Free shipping by Israel Post. Delivery time 14-21 working days.
Delivery time excludes order day, holidays, Saturday and Friday.
The maximum size of the parcel is 40X40X30cm. (If the packaging exceeds the permissible size, TopParts reserves the right to charge a surcharge).
Unclaimed parcel will return to the company's warehouse

E-post lockers, safes and shops. Delivery time 3-7 working days, price 19₪
More than 700 points across the country for your choice. Delivery time excludes order day, holidays, Saturday and Friday.
The maximum size of a parcel is 30X30X30cm and up to 5kg. (If the packaging exceeds the permissible size, TopParts reserves the right to charge a surcharge).
Be sure to indicate the number for the SMS message.
After 5 days, the unclaimed parcel will return to the company's warehouse
The current status of the parcel can be checked by entering the tracking number that you received from us by email on the website: https://www.hfd.co.il/ איתור-חבילה / or by calling customer service at 03-9244441 additional 1

Delivery to the garage by courier up to 3 working days, price 35₪
This shipping is only available for body parts like bumpers, fenders, hoods, headlights, mirrors, etc.
For delivery, you must specify the address of the garage.
Delivery by road over 15 tons, delivery to settlements is not possible.

Courier HFD to the door of the house. Delivery time 2-5 working days, price 35₪
Delivery terms:
Weight up to 15kg. Size up to 100x100x100cm.
Delivery times exclude day of order, holidays, Saturday and Friday and excluding "Exceptional Areas" (Golan Heights, Northern Border, Arab Sector, Jordan Valley) Settlements beyond the Green Line, around Gaza, Eilat, the Dead Sea and villages of Arava.
The current status of the parcel can be checked by entering the tracking number you received from us by email on the website: https://www.hfd.co.il/ איתור-חבילה / or by calling customer service at extension 03- 9244441 extension 1

Delivery of goods exceeding dimensions and / or weight (100X100X100 cm / weight from 15 kg.) By courier to the house by a company driver up to 5 working days 180₪
This service can be requested for any type of product.
Delivery only to the specified address and does not include lifting the goods to any floor, the responsibility of the recipient to organize the receipt of the goods from the courier, coordination by phone with the courier before the delivery of the goods.
• Failure to deliver the order due to the recipient will not be counted as the number of days for the delivery of the parcel.
• When the parcel is handed over, the presence of the buyer or a person authorized by him with the buyer's identity card and credit card must be present in case of payment by credit card.